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Technology

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Independent of awareness efforts, IT or security technology professionals implement their own plans to try to reduce the likelihood of humans falling for attacks or otherwise causing damage. For the most part, these are preventative in nature. For example, a user cannot click on a phishing message if the message never gets to the user. For that reason, organizations acquire software that filters incoming email for potential attacks.

There are also different technologies that can stop attacks from being completed. For example, data leak prevention (DLP) software reviews outgoing data for potentially sensitive information. An example would be if a file attached to an email contains Social Security numbers or other PII, DLP software should catch the email before it goes outside the organization.

The purchase of these technologies is generally random to the organization. While awareness and phishing simulation programs are generally accepted as a best practice, there are no universally accepted best practices for many specific technologies, with a few notable exceptions such as for anti-malware software, which is a staple of security programs.

Cloud providers like Google and Microsoft are becoming increasingly proficient at building effective anti-phishing capabilities into their platforms like Gmail and Office 365. As a result, many organizations are considering whether purchasing third-party solutions is even necessary. Either way, every software solution has its limitations, and no single tool (or collection of tools) is a panacea.

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