Читать книгу You CAN Stop Stupid - Ira Winkler - Страница 34

One fundamental aspect of awareness training is that people believe a properly trained user will not make mistakes. The reality is that even with the best training, a user will make fewer mistakes, not no mistakes.

Many people take for granted that common sense will help prevent a lot of mistakes. That might be an overly optimistic assumption. Either way, there can be no common sense without common knowledge. It is critical to ensure that all users are grounded in common knowledge. Training attempts to establish and strengthen this common knowledge.

However, training frequently falls short. Some training provides an adequate amount of knowledge but is short on practical experience. Knowledge without application is short lived. A random piece of information will rapidly dissipate from memory and, without reinforcement, will be quickly forgotten. We explore this further when we discuss the concept of the forgetting curve in Chapter 5, “The Problem with Awareness Efforts.”

Proper training should ensure that users understand what their responsibilities are and how to perform them. Ideally, training also impresses the need for users to be attentive in the performance of their duties. This requires accuracy and completeness in training, as well as motivation.

Some training is grossly inadequate, inaccurate, and irrelevant. In 2019, two Boeing 737 MAX airplanes crashed. There were multiple causes of these incidents, including technology implementation and user error (as will be discussed further in the upcoming “Technology Implementation” section). However, training requirements were also insufficient and led to pilots not knowing how to handle the malfunctioning equipment. While that is an extreme example, failed training plagues all organizations to varying levels.

Everyone has experience with inadequate training and can relate to the fact that such training results in loss. Fortunately, training can be strengthened to make it more effective. Chapter 15, “Creating Effective Awareness Programs,” addresses the improvement of training.