Читать книгу You CAN Stop Stupid - Ira Winkler - Страница 39

It is safe to say that everyone has looked at some document, computer screen, electronic or mechanical device, or a general situation and found it confusing. This is the case where even the experienced pilots in the Boeing 737 MAX airplanes could not figure out that the computer had the wrong readings and was forcing the airplanes down.

Fortunately, there are few interfaces involving such drastic consequences. Even so, a great deal of loss can be attributed to well-meaning users who fail to properly interact with some system. This is often not the user's fault. It is an area where design, maintenance, and user enablement overlap.

There is a discipline within the fields of psychology and mechanical engineering of ergonomics that is sometimes referred to human factors. Within the computer field, a similar discipline is referred to as human-computer interaction (HCI). While these fields intend to optimize human interaction with systems, the net result is to also reduce loss, which sometimes even includes reducing the loss of life. We recommend that you look into the relevant fields for additional guidance.

As you can see, how you configure work and computers to interact with users can have a substantial impact on loss. You need to understand that if you see otherwise intelligent and capable people initiating losses that it may very well be caused by how they are required to interact with your systems.