Читать книгу You CAN Stop Stupid - Ira Winkler - Страница 9

Managers, security specialists, IT staff, and other professionals often complain that employees, customers, and users are stupid. But what is “stupid”? The definition of “stupid” is having or showing a great lack of intelligence or common sense.

First, let's examine the attribute of showing a great lack of intelligence. When your organization hires and reviews people, you generally assess whether they have the requisite intelligence to perform the required duties. If you did hire or retain an employee knowing that they lacked the necessary intelligence to do the job, who is actually stupid in this scenario: the employee or the employer?

Regarding a person who shows a great lack of common sense, there is a critical psychological principle regarding common sense: You cannot have common sense without common knowledge. Therefore, someone who is stupid for demonstrating a great lack of common sense is likely suffering from a lack of common knowledge. Who is responsible for ensuring that the person has such common knowledge? That responsibility belongs to the people who place or retain people in positions within the organization.

In general, don't accuse someone in your organization of being stupid. Instead, identify and adjust your own failings in bad employment or training practices, as well as the processes and technologies that enable the “stupidity.”