Читать книгу Experience, Inc. - Jill Popelka - Страница 7

In the old days, we used to talk about keeping employees happy, paying a fair wage, and making sure our benefits were competitive. Today, however, the nature of work is changing rapidly, and workers have so many options, we have to think differently. It's time to design the employee experience that works.

As a business leader and technology innovator, Jill has had the opportunity to think deeply about the issues of experience design. And in this book, she unlocks many of the important secrets.

As my own research points out, the challenge today is not just giving employees lots of perks and programs – it's a problem of designing an entire work environment that delivers productivity, support, and growth. And each role is different, so we have to design an experience that's relevant to each job.

And as Jill discusses in the book, technology only plays a supporting role. You may believe you can “buy” employee experience from a vendor, but this is not enough. The design must include a sober look at leadership, rewards, diversity, growth, and the lived experiences of workers.

I encourage readers to use this book as a guide, a launching point, and an opportunity to think big. Employee experience must be owned by the CEO, HR team, IT team, and every single manager. If you think about the stories in this book, there are some great examples you can leverage to make your employees more included, productive, excited, and engaged.

The focus on employee experience is one of the biggest shifts in business. Let's all dive in and make work life better in our own organizations.

Josh Bersin

Global Industry Analyst and CEO, The Josh Bersin Company