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Streamers can program a chatbot to automatically post messages to the chat at predetermined intervals. This is helpful since viewers join the stream at different times and may not know how the streamer prefers to take requests and donations and it’s tedious for everyone else if the streamer is explaining it to each new viewer. Chatbot messages can also be things like links to the streamer’s Instagram, merch page, Spotify profile, etc.

In the example above, StreamElements is the chatbot. There are many chatbot services and they mostly work the same. They can automatically post pre-programmed messages, post a notification when a viewer action has taken place (like a donation), and post a response when a chat command is posted to the chat.

A chat command is a keyword preceded by an exclamation point (like this: !prime). When posted to the chat, the command triggers the chatbot to post a pre-programmed message, in this case instructions on how to subscribe to the channel using your Amazon Prime account. This saves the chat moderators and the streamer time when common questions are asked in the chat.