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Better Aged Care Professionals Ask Better Questions

by

Lindsay Tighe

BETTER AGED CARE PROFESSIONALS

ASK BETTER QUESTIONS

© Lindsay Tighe, 2012

First published 2012

All materials contained in this book are the copyrighted property of Lindsay Tighe. To reproduce, republish, post, modify, distribute or display material from this publication, you must first obtain written permission from the author at:

info@betterquestionsaretheanswer.com

National Library of Australia Cataloguing-in-Publication entry
Author:	Tighe, Lindsay, 1963–
Title:	Better aged care professionals ask better questions / Lindsay Tighe.
ISBN-13:	978-1-4566-0961-0
Subjects:	Medical personnel and patient. Older people — Care. Older people — Health and hygiene. Patient satisfaction. Communication — Psychological aspects.
Dewey Number:	610.696

Text design by Sunset Publishing Services Pty Ltd, Brisbane

Cover design by Peter Reardon, Sunset Publishing Services Pty Ltd

Printed in Australia by McPherson’s Printing Group

Dedication

Thank you to the humble question mark for inspiring me to inspire others about the topic of asking Better Questions. I am eternally grateful.

To Aged Care Professionals everywhere – you do an amazing job!

Acknowledgements

There are too many people to thank personally, but I particularly want to mention my wonderful husband Michael who always supports and encourages me, my caring and supportive family who have always loved and believed in me, lovely Tina for her beautiful and inspiring presence in my life and tireless effort to help me spread the word about Better Questions, and also to the team that has helped to make it all happen; Jane, Marg, Mary and Karina, your help and support have been invaluable to me. To all the other wonderful people I know, thank you for being such a special part of my life.

Illustrations

Illustrations provided by Georgia Harper, my beautiful niece, of whom I am so proud.

All the books in the ‘Better Questions’ series have been written to appeal to specific sectors and markets, with the language, examples and scenarios tailored to meet the needs of, and relate to, the readers in each sector. However, it should be noted that the core messages and the Better Questions communication model are the same throughout the series.