Читать книгу Better Aged Care Professionals Ask Better Questions - Lindsay Jr. Tighe - Страница 5

The inspirational and profound messages contained in this book have been delivered to thousands of people in our workshops. Here are some comments from people who have attended them:

•I have taken so much from your training that has been very valuable in recent weeks.

•I personally got a lot out of it and have had some great success with the strategies, not only on an everyday basis at work but also at a family level with our 16-year-old son!

•I have seen change with one of the staff that I manage, in that instead of asking how she should resolve a problem, she indicates now what she suggests would resolve it.

•You have inspired me to look very closely at the questions I ask people, not only in my workplace but also at home. It has been a wonderful experience and I can see how someone can become more empowered and also gain confidence to become a better listener.

•Thank you very much for making me understand that Better Questions are definitely the right answers, and I’m going to try hard to enhance these skills in everyday use.

•I have a tendency to jump in and recommend without listening to a staff member’s opinion. The Better Questions approach is the only way that staff can learn and develop in their practice.

•Thank you for sharing this amazing tool and for inspiring me to look at all people in a way they deserve to be treated.

•If I hadn’t listened and used Better Questions well, I would have just accepted it when one of our staff members resigned and we as an organisation would have lost a dynamic, highly skilled person, not to mention all the wasted time, effort and expense of orientating someone to the organisation.

•You have changed my life and I thank you.

•I was totally blown away by your insights.

•Just wanting to let you know that I have been inspired by many people in my life, but you are up there with the best. I have a long way to go to get the questions right but am now aware of what I am doing wrong so will continue to work on getting it right. Thank you so very much and keep up the fantastic work. Everyone needs to hear you speak.

•Thank you for the opportunity to become more aware of myself, and of things I can do to enjoy my work and life more!

•I have heard such a positive buzz around the office in response to your Better Questions training, which is just wonderful!