Читать книгу Textbook for the Veterinary Assistant - Lori Renda-Francis - Страница 79

There are a number of forms that are used in the veterinary hospital and all team members must be familiar with all forms. Clients may be asked to complete forms with their personal contact information, their pet’s information, the pet’s history, and potentially various release forms. The veterinary team is responsible for ensuring the forms are filled out completely and correctly. Owner contact information is essential for the veterinary team to connect with the owner regarding updates to the pet’s health. Ensure the owner’s address is correct at every visit to ensure reminders can be mailed for vaccines, tests, and medication refills. In addition, the client must sign the bottom of the form, which should state that they are responsible for any charges. Remember to ask clients if there is another caretaker who should be listed on the medical record. This helps to ensure that only the owner(s) with name(s) listed in the medical record can authorize treatment for the pet. Additionally, this allows for an overdue invoice to be discussed with those names listed in the medical record.

The patient’s information is obviously an important section of the record. The form should include details regarding species, gender, neutered status, date of birth, breed, and color. It is important for team members to know the breeds within a species (see Chapter 7) as owners can be easily offended when team members are unfamiliar with the pet’s breed or guess incorrectly. Be sure the documents are scanned into and become part of the patient’s medical record, especially if a signature is included indicating the client agrees to payment terms.