Читать книгу Textbook for the Veterinary Assistant - Lori Renda-Francis - Страница 85

A veterinary team member must review invoices with owners before collecting money. Services that have been provided should be detailed, and the team member should anticipate questions. The invoice should include every aspect of the services provided. Allow the client to review the invoice in detail after the team member explains the charges. Also, allow the client to ask questions. This detailed presentation allows the client to read and understand the services and charges. The value of client service can be increased when all procedures are explained thoroughly.