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1 Bixler, B. and Dugan, L.S. 2001. 5 Steps to Professional Presence. Adams Media Corporation, Avon, MA.

2 Heller, R. 1998. Communicate Clearly. DK Publishing, New York, NY.

3 Prendergast, H. 2020. Front Office Management for the Veterinary Team, 3rd edition. Saunders Elsevier, St Louis, MO.

4 Sonsthagen, T. 2020. Tasks for the Veterinary Assistant, 4th edition. Wiley Blackwell. Ames, IA.

www.wiley.com/go/burns/textbookvetassistant2

Please go to the companion website for assignments and a PowerPoint relating to the material in this chapter.