Читать книгу Start & Run a Computer Repair Service - Lynn Spry - Страница 14

No matter how many years of IT experience you have, there will be problems you have never faced before. New products and services appear daily and it just isn’t possible to keep current with all of them. With these new products come new problems. Solving them quickly and profitably is what being a computer tech is about. Don’t forget, the longer a problem takes to solve, the less you earn to solve it. In a perfect world, every problem could be solved in less than a minute but that’s just not the way it works.

Those of us who have been doing computer repair for years know there is nothing better than Google to troubleshoot an issue. Is there a random beep code? Google it. Does the customer have a virus you haven’t seen before? Chances are someone else has already solved it. Whatever the problem, don’t be afraid to leverage Google to find the answer. Chat rooms and discussion forums are full of technical problems and solutions. Fortunately for us, Google makes it easy to navigate the Web. Just type in the error code, computer type, or whatever makes the issue unique and you are bound to get tons of results.

I’m lazy. I fully accept that about myself. In my mind, why should I spend hours trying to figure out why something is broken when people much smarter than I am who have many more years of experience than I do have already solved it? It just doesn’t make sense, but we have had technicians in the past too embarrassed to admit that they didn’t know the answer to a problem. They have this idea that they are tech gods and all should defer to them, so when something happens they can’t explain it drives them crazy. They will waste hours trying to figure out how to solve the problem instead of doing a simple search. The result: They are slow and inaccurate. I don’t pay them to waste my money; I pay them to solve problems. That means as expeditiously as possible.

Get on the Internet and type in a few search terms. Odds are good that no matter what it is, someone else has faced it before and mentioned it on the Internet. Spending 30 minutes reading the forums and searching the Internet can replace days of frustration and lost revenue.