Читать книгу Lean Six Sigma For Dummies - Martin Brenig-Jones - Страница 47

Now you’ve identified the root cause of the problem, you can begin to generate improvement ideas to help solve it. Improve, however, involves three distinct phases:

1 Generate ideas about possible solutions.The solution may be evident from the work done in the previous two steps. Make sure that your proposed solutions address the problem and its cause.

2 Select the most appropriate solution.Take account of the results from any testing or piloting, and the criteria you’ve identified as important, such as customer priorities, cost, speed, or ease of implementation. Ensure your solution addresses the problem and that customers will see a difference if you adopt it.

3 Plan and test the solution.This step seeks to ensure the smooth implementation of your chosen solution. Focus on prevention here can help you to avoid implementing a solution that causes problems elsewhere. Carrying out a pilot or a test is likely to be helpful.