Читать книгу Lean Six Sigma For Dummies - Martin Brenig-Jones - Страница 48

After the Improve phase, you need to implement the solution in a way that ensures you make the gains you expected and hold onto them. If you’re to continue your efforts in reducing variation and cutting out waste, the changes being made to the process need to be consistently deployed and followed.

If the improvement team is handing over the “new” process to the process team, the handover needs to ensure that everyone understands who’s responsible for what and when. Misunderstandings are all too easy, and a clear cut-off point must exist signaling the end of the improvement team’s role. A control plan should be developed to ensure that the gain is secured and the new process effectively deployed.

The control plan helps to ensure that the process is carried out consistently. It also identifies key points in the process where measurement data is needed, plus highlights what action is required depending on the results. Ensuring you have the right ongoing measures in place is extremely important. Chapter 18 includes information on key Control phase tools, including the Process Management Chart.