Читать книгу Lean Six Sigma For Dummies - Martin Brenig-Jones - Страница 55

A process is a series of steps and actions that produce an output in the form of a product or service. Ideally, each process should add value in the eyes of the customer.

All work is a process, and a process is a blend of PEMME:

 People: Those working in or around the process. Do you have the right number of people in the right place, at the right time and possessing the right skills for the job? And do they feel supported and motivated?

 Equipment: The various items needed for the work. Items can be as simple as a stapler or as complicated as a lathe used in manufacturing. Consider whether you have the right equipment, located in an appropriate and convenient place, and being properly maintained and serviced.

 Method: How the work gets done — the process steps, procedures, tasks and activities involved.

 Materials: The things necessary to do the work — for example, the raw materials needed to make a product or the information needed to provide a service.

 Environment: The working area — perhaps a room or surface needs to be dust-free, or room temperature must be within defined parameters.

Focusing on PEMME helps you think differently when considering what a process actually is. (All the elements of PEMME also combine to influence the results from your processes in relation to variation — as covered in Chapter 8.)