Читать книгу Lean Six Sigma For Dummies - Martin Brenig-Jones - Страница 54

IN THIS CHAPTER

Finding out the fundamentals of processes

Identifying internal, and external customers

Creating a high-level map of your processes

All organizations have a whole range of different customers — internal and external, large and small. Each organization's processes should be designed and managed in a way that meets its customers’ various needs. In this chapter we help you understand who customers are and what their requirements are. In Lean Six Sigma, our definition of a customer is anyone who receives the output of a process. So it makes sense to start by thinking about processes.