Читать книгу Lean Six Sigma For Dummies - Martin Brenig-Jones - Страница 60

In developing your SIPOC process map, you need to identify your customers and the outputs that go to them. Possibly, you classify or segment your customers in some way, for example by size or geographical location.

Think carefully about these different customer segments. Do they actually have different CTQs? Will the process outputs be the same for each segment, or will these vary to some degree?

We look at segmentation in a little more detail in Chapter 4, but ensure your SIPOC map and the thinking that accompanies it takes appropriate account of your different customer segments.