Читать книгу Maintaining Mission Critical Systems in a 24/7 Environment - Peter M. Curtis - Страница 76

1 What emergency plans, if any, exist for the facility?

2 Where are emergency plans documented (including the relevant internal and external contacts for taking action)?

3 How are contacts reached in the event of an emergency?

4 How are plans audited and changed over time?

5 Do you have complete drawings, documentation, and technical specifications of your mission critical infrastructure including: electrical utility, in‐facility electrical systems (including power distribution and ATS), gas and steam utility, UPS/battery/generator, HVAC, security, and fire suppression?

6 What documentation, if any, exists to describe the layout, design, and equipment used in these systems?

7 How many forms does this documentation require?

8 How is the documentation stored?

9 Who has access to this documentation, and how do you control access?

10 How often does the infrastructure change?

11 Who is responsible for documenting change?

12 How is the information audited?

13 Can the usage of facility documentation be audited and tracked?

14 Do you keep a historical record of changes to documentation?

15 Is a formal technical training program in place?

16 Is there a process in place that ensures personnel have proper instrumentation and that the instrumentation is calibrated as recommended?

17 Are accidents and near‐miss incidents documented?

18 Is there a process in place that ensures action will be taken to update procedures following accidents or near‐miss events?

19 How much space does your physical documentation occupy today?

20 How quickly can you access the existing documentation?

21 If a consultant is used to make changes to documentation, how are consultant deliverables tracked?

22 Is your organization able to quickly provide information to legal authorities, including emergency response staff (e.g., fire, police)?

23 How are designs or other configuration changes to infrastructure approved or disapproved?

24 How are these approvals communicated to responsible staff?

25 Does workflow documentation exist for answering staff questions about what to do at each stage of documentation development?

26 In the case of multiple facilities, how is documentation from one facility transferred or made available to another?

27 What kind of reporting on facility infrastructure is required for management?

28 What kind of financial reporting is required in terms of facility infrastructure assets?

29 How are costs tracked for facility infrastructure assets?

30 Is facility infrastructure documentation duplicated in multiple locations for restoration in the event of a loss?

31 How much time would it take to replace the documentation in the event of a loss?

32 How do you track space utilization (including cable management) within the facility?

33 Do you use any change management methodology (i.e., ITIL) in the day‐to‐day configuration management of the facility?