Читать книгу Complex Decision-Making in Economy and Finance - Pierre Massotte - Страница 51

We mentioned the fact that the quality and performance of a process always requires time and effort.

The challenge is to reconcile these imperatives with those of e-business. This concerns the rapid implementation of a quality assurance and certification system (required for large volumes) or a global and total quality approach (as part of continuous process improvement and a dynamic customer-focused approach through mass customization).

In the first two cases, and to a lesser extent in the third case, it is a question of “hardening” and strictly controlling processes, using techniques such as six-sigma. This makes it difficult to adapt in a reactive and dynamic way to unstable and changing contexts.