Читать книгу The Quality Improvement Challenge - Richard J. Banchs - Страница 32

The VOP is how the process communicates performance against customer needs and expectations. This communication is done through process measures and in the form of data. Sometimes a QI project is launched to address process performance on a specific metric. This is the case when financial reports, clinical audits, and other types of data show a gap in performance. There may be an increased number of complications or readmission rates. Even if we don’t have a VOC or VOS, the VOP (increased costs, slow response times, miscoded charts, increased narcotic discrepancies in the MICU, etc.) may be reasons why you and your team decide to launch a QI project.

Quotable quote: “If opportunity doesn’t knock, build a door.” Milton Berle