Читать книгу The Quality Improvement Challenge - Richard J. Banchs - Страница 41
CHAPTER 4 Frame Your Challenge : The Problem Statement and Charter STORIES FROM THE FRONT LINES OF HEALTHCARE: MARTHA SANCHEZ, THE HEAD OF HOUSEKEEPING
Оглавление“I think the problem is that we don’t have enough people in the morning shift to clean the rooms so we can keep patients moving,” said Martha Sanchez, the head of housekeeping. “If we are to decrease the time patients have to wait to be seen, we need to clean the rooms faster after the doctor sees the patient. I am going to speak to the director of the clinic; I said it many times: we need more staff!”
Describe the situation. How is the problem defined? Why is the way Martha Sanchez “sees the problem” a problem?
