Читать книгу The Quality Improvement Challenge - Richard J. Banchs - Страница 42

You should start every improvement effort by creating a clear and concise statement of: what problem you are trying to address, why you are launching a project, and what your overall objectives are.

The problem statement is a clear, concise, and specific explanation of the problem that does not include any causes of the problem.

What’s not working? What is wrong? How is performance falling short of customers’ expectations? What is the magnitude of the problem, and who does it affect? What’s the challenge? The problem statement frames the issues and is critical to the success of your improvement efforts. The time spent defining the problem is not a waste: it’s time well spent!

The primary purpose of a problem statement is to focus the efforts and attention of the QI team. A good problem statement should

 Be clear.

 Use precise language without unnecessary medical or technical jargon.

 Describe the problem to the level where the root cause is not yet known.

 Incorporate data, if any is available.

 Include the undesirable results and outcomes from the patient, providers, or staff’s perspective.

 Be agreed upon and fully supported by all core team members.