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Listen by Asking Questions
ОглавлениеIn addition to demonstrating listening by what you don’t say, you can also demonstrate that you are listening by what you do say. The questions you ask are signifiers that you are listening. Try to construct each question as a follow-up to a previous answer. If you are following up on something other than what the participant just said, indicate where your question comes from. For example, “Earlier, you told us that...” or “I want to go back to something else you said....” Not only does this help the person know that you’re looping back, it also indicates that you are really paying attention to what they are telling you, that you remember it, and that you are interested. If you are going to change topics, just signal your transitions: “Great. Now I’d like to move on to a totally different topic.”