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4.3 Approaches to Incorporate Intangible Benefits

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There are several approaches being considered and used to incorporate tangible and intangible costs and benefits, appropriately weighting each, that can provide a framework for appropriate decision making. These include approaches based on asset management principles (U.S. GAO, 2004), triple bottom line (Savitz and Weber, 2006), and “the balanced scorecard” (Kaplan and Norton, 1996).

Automation of Water Resource Recovery Facilities

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