Читать книгу Enterprise AI For Dummies - Zachary Jarvinen - Страница 67

In 2017, United States agencies collectively received more than 818,000 freedom-of-information (FOI) requests and processed more than 823,000. In the second quarter of 2017, the U.K. Department for Exiting the EU was able to respond to only 17 percent of FOI requests, and the Department for International Trade faired only slightly better at 21 percent.

AI can shorten the time to provide information by automating manual tasks and flagging requests that require special consideration, enabling government workers to focus on high-value tasks instead of tedium.

The U.S. Citizenship and Immigration Services respond to more than 8 million applications each year. In 2018, Emma, a virtual assistant on their website, responded to 11 million inquiries with a success rate of 90 percent.

AI-assisted decision-making: Many aspects of governance suffer from a surfeit of information. Separating the important from the mundane is a time-consuming and mind-numbing task for a human, but a simple and appropriate task for predictive analytics. AI can process and analyze enormous amounts and varieties of data to highlight patterns and reveal insights that facilitate efficient and effective decisions.

Internet of Things: As cities deploy devices such as traffic cameras, smart traffic lights, smart utility meters, and other sensors, AI can sift through the mountain of data they generate to streamline operations, optimize process control, and deliver better service.