Читать книгу Start With a Win - Adam Contos - Страница 35

Uncertain times are a challenge for all of us. It's the crack-in-the wall analogy. Faced with a challenge—the crack in the wall—those people and companies that pivot and quickly act to shore up weaknesses survive and thrive; those that don't act will falter and often fail to survive.

In a crisis, go to Plan B: Be present; be kind; be helpful.

One of the lessons in the RE/MAX leaders’ playbook that we learned from the 2008–2010 recession is, “Talk early and often about identifying the challenges, be transparent in financial conversations with our franchisees and agents, and communicate with confidence regularly.”

That's what we did in 2020.