Читать книгу Bartending - Adam Freeth - Страница 16

Almost 30 per cent of customers will not return to an establishment as a result of poor service received from the person serving them or dissatisfaction felt for the product they have been served.

As a bartender, customer satisfaction should always be at the centre of what you do. Use the following customer journey as a guide to ensure that your guests receive superior service from the moment they enter your bar to the moment they leave.