Читать книгу Bartending - Adam Freeth - Страница 18

Try to greet each new customer within 20–30 seconds of them entering the venue and don’t just focus on the ones you are serving. This is one of the most important processes of the customer journey. If you are cleaning glasses, stocking fridges, sorting change or making a drink you should always acknowledge any new customers to the bar. This can be in the form of a nod, a simple greeting or a courteous ‘I’ll be with you in just a moment’. By acknowledging your guest you are telling them that you know they are there. This gives them reassurance, especially when the bar is busy, and they will be more inclined to wait.