Читать книгу Pattern for Excellence - Brigham Dickinson - Страница 10

SECTION 1

PATTERN,

PRINCIPLES AND PRACTICE

What we need to know before we open the door

In this first section, I introduce the foundational pattern, principles, and practices that create WOW Experiences for your customers.

“You can have everything in life you want, if you will just help other people get what they want.”

—Zig Ziglar