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Copyright © 2016 by Brigham Dickinson.

All rights reserved. Except as permitted under the U.S. Copyright Act of 1976, no part of this publication may be reproduced, distributed, or transmitted in any form or by any means, or stored in a database, or retrieval system, without the prior written permission of the publisher.

Published in the United States by Made for Success Publishing, an imprint of Made for Success, Inc. Seattle, Washington

P.O. Box 1775

Issaquah, WA 98027

www.madeforsuccesspublishing.com

First Edition: October 2016

Library of Congress Cataloging-in-Publication Data Dickinson, Brigham Pattern for Excellence: Engage Your Team to WOW More Customers / Brigham Dickinson.

ISBN: 9781613398845

EBOOK ISBN: 9781613398913

LCCN: 2016914788

Printed in the United States of American