Читать книгу Pattern for Excellence - Brigham Dickinson - Страница 7

FOREWORD

BY MARK MATTESON

I met Brigham a few years ago at Comfortech. What impressed me about him was his energy, positive attitude and smile. This was a young man in a hurry, with a bright future. I told him as much. Over the next few years, I had the good fortune to spend time with him at various events where we were both speaking. My perception and opinion of him only improved with time. It was clear to me he was a serious student. He has stayed in touch and it has been a joy to watch him blossom as a businessman. He has integrity. He practices what he preaches. And guess, what? He is a nice guy.

Nice guys finish first!

His book is fantastic! I read it in two sittings. As a writer of “Bathroom Books” (they are books you can read in four sittings if you don’t mind your legs going numb; you know, your “Porcelain Library!”) I am enamored of books that come in right around 100 pages. What makes Brigham’s book special is it’s rich and substantive, filled with great stories, illustrations, insights and process. If you would like to improve the service your company provides, buy copies for all your employees. Make it your “Book of the Month.”

The purpose of business is to GET and KEEP customers. This book will help you KEEP more of the business you have.

I’m a little jealous that his first book is so good. Nine people read my first one, no wait, ten, my mother. This book is going to change the way people and companies deliver WOW service.

I have a hunch this is the first of many “Best Selling Books” Brigham will write. Hats off to you my friend. The best is yet to come!

Mark Matteson - International Speaker and author of the International Best Seller Freedom from Fear.

mark.enjoythejourney.matteson@gmail.com www.sparkingsuccess.net