Читать книгу Pattern for Excellence - Brigham Dickinson - Страница 6
ОглавлениеCONTENTS
SECTION 1: Pattern, Principles and Practice
SECTION 2: Eight Master Principles
Chapter 4. Principle 1: Be Positive
Chapter 5. Principle 2: Be Confident
Chapter 6. Principle 3: Listen
Chapter 8. Principle 5: Say “Yes”
Chapter 10. Principle 7: Be Valuable
Chapter 11. Principle 8: Be Grateful
Chapter 12. Delivering WOW Service
Chapter 13. Creating a WOW Culture
