Читать книгу Pattern for Excellence - Brigham Dickinson - Страница 14
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MASTER PRINCIPLES
The Framework for Learning Best Practices in Phenomenal Customer Service
In this section, we will explore in detail the Master Principles of WOW service:
| 1) Be Positive | 5) Say “Yes” |
| 2) Be Confident | 6) Ask |
| 3) Listen | 7) Be Valuable |
| 4) Care | 8) Be Grateful |
Enumerated are the Master Principles. All other principles needed to create WOW service are “packaged” under these eight Master Principles.
