Читать книгу Kelly Vana's Nursing Leadership and Management - Группа авторов - Страница 293

Det Norske Veritas Healthcare, Inc. (DNV) empowers quality and patient safety through an outcomes‐based accreditation program. They received authority from the Centers for Medicare and Medicaid (CMS) to provide accreditation to hospitals in 2008, and integrate the CMS Conditions of Participation with the ISO 9001 Quality Management Program. The ISO 9001 quality system is a structured way of delivering a better service or product, supported by detailed procedures such as work instructions, quality manuals, and written quality policies to provide all employees with detailed, understandable, and workable instructions that define expectations and actions to achieve the stated quality goals. DNV's goal is to enable a broader culture change toward high performance and continual improvement by combining the mandatory CMS evaluation with a quality management system into one seamless program (DNV, 2018).