Читать книгу Kelly Vana's Nursing Leadership and Management - Группа авторов - Страница 297

 Errors occur because we are human.

 HROs operate under trying conditions but have fewer than expected safety events.

 Healthcare has learned a great deal about high reliability from other industries, such as commercial aviation and nuclear power.

 Health care organizations on a journey toward high reliability share five characteristics: preoccupation with failure, reluctance to simplify, sensitivity to operations, commitment to resilience, and deference to expertise.

 The six QSEN core competencies help nurses create a culture of safety and reliability.

 Strategic planning is an important step in developing a HRO.

 A fair and just culture minimizes blame and punishment and creates a learning environment where errors are reported so that system problems can be corrected.

 Organizational culture can be assessed with valid and reliable tools to support a journey toward becoming an HRO.

 Professional, governmental, and accreditation organizations provide resources to support the journey toward high reliability.

 The components of the Magnet Recognition Program are congruent with HRO concepts.