Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 117

Communication skill is something that is taught in all nursing associate training programmes. The role of the nursing associate is to provide face‐to‐face care to the patient (and, where appropriate, to the family), and effective communication is a key part of that. This chapter will provide you with an understanding of the importance of listening actively and how that helps to develop a therapeutic relationship. Some of the techniques of active listening will be explained, and there will also be a discussion of some of the barriers faced in healthcare to provide a therapeutic communication interaction.