Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 128

As you actively listen, try to identify any key words that might be used to sum up how the person may be feeling, such as:

 frightened, or scared

 lonely

 fed up, or ‘a bit down’

 pain, or discomfort

 worried

 anxious

Another way of ensuring that open questions are used is remembering the 5WH model:

What?

When?

Who?

Where?

Why?

How?

See also Chapter 2 of this text for further discussion of the 5WH model.

These 5WH questions have their origins in Aristotle’s work or even earlier (Sloan 2010) and are an excellent way of finding out information, as none of these questions can be answered with a yes or a no. This gives the patients the opportunity to use their own words to explain their situation.