Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 120

The NMC Standards of Proficiency for Nursing Associates (2018b) states that nursing associates must be able to safely demonstrate the following:

1 Underpinning communication skills for providing and monitoring care:1.1 actively listen, recognise and respond to verbal and non‐verbal cues1.2 use prompts and positive verbal and non‐verbal reinforcement1.3 use appropriate non‐verbal communication including touch, eye contact and personal space1.4 make appropriate use of open and closed questioning1.5 speak clearly and accurately1.6 use caring conversation techniques1.7 check understanding and use clarification techniques1.8 be aware of the possibility of own unconscious bias in communication encounters1.9 write accurate, clear, legible records and documentation1.10 clearly record digital information and data1.11 provide clear verbal, digital or written information and instructions when sharing information, delegating or handing over responsibility for care1.12 recognise the need for translator services and material1.13 use age appropriate communication techniques

Source: Based on Nursing & Midwifery Council (2018b)

The explanation provided by the Standards regarding what the nursing associate must demonstrate safely (Nursing & Midwifery Council 2018b) is a description of a therapeutic conversation as part of a therapeutic relationship.