Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 129

There are many barriers to effective communication and active listening, and healthcare does present very specific challenges. It is important to recognise these barriers and try to find a way to minimise their effect on a therapeutic relationship.

One barrier to open communication is information giving (Ali 2017). As healthcare professionals with expert knowledge, it can be tempting to want to help the person and reassure them but by interrupting and not allowing them to speak, communication is stopped. Active listening is about listening, not giving information.