Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 131

Active listening is an act of care. It is an outward display of genuine interest in what another person has to say, and this is regardless of where that person is being cared for (the care setting).

The nursing associate needs to understand that the act of listening requires us to avoid imitation and, instead of this, to rely on our humanity as we strike a balance between openness and interpretation. When using this humanistic approach, this has so much potential to permit us to appropriately respond to those who speak to us, be this in a hospital, in the person’s own home, in a place of detention or with those who have no homes – the homeless.