Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 126

There are many factors (human and material) that can impact active listening negatively. The nursing associate, when aware of these issues, can take steps to help alleviate the impact.

One way to remember how to optimise communication through body posture is the pneumonic SOLER (Egan 2010). Table 5.1 provides an explanation of the mnemonic SOLER.

It is important to note that silence is a very important part of communication, and not everyone will be comfortable with that. Silence allows a person time to gather their thoughts and time to find the confidence to say what it is that they needs to say. Allowing silence will also demonstrate that the interaction is not going to be rushed and that the importance of the interaction is understood. Prince‐Paul & Kelley (2017) explain that silence can be considered as a part of mindful listening and a powerful type of non‐verbal communication.

Table 5.1 SOLER.

Source: Based on Egan (2010).

S	Sitting squarely
O	Open posture (arms not crossed)
L	Lean forward toward the other person
E	Maintain appropriate Eye contact
R	Relax