Читать книгу Joan Garry's Guide to Nonprofit Leadership - Garry Joan, Joan Garry - Страница 39

We all know the unique selling proposition of FedEx — to paraphrase, “absolutely, positively overnight.” Late one afternoon, a driver (let's call her Jamia) had truck trouble and it broke down. FedEx has a plan for such things (of course) and sent a replacement van. But it was stuck in traffic.

Jamia loves working for FedEx and lives its mission every day. She began to deliver a few packages on foot but could see that she would simply run out of time.

Now, I'm not sure what I would do in this circumstance — would I call my boss and say I had tried everything but that, on this day, I could not meet the delivery promise? I'd bet some people would do that.

Not Jamia. She managed to persuade a competitor's driver to take her to her last stops.