Читать книгу Building a Digital Future - Lipi Sarkar - Страница 25

Digital transformation does not come in a box or a cloud. We are in the fourth industrial revolution and it is an exciting time. We are experiencing mass adoption of digital technologies and it is evolving faster than ever before, which is becoming challenging for businesses to keep up with the pace while dealing with scarcity of skilled resources.

While the digital transformation of industries will be profound, we must keep in mind that it will have a wider economic and social impact, too, as we have seen with previous revolutions driven by steam and coal and electricity and computers.

It is time to reassess your organization's ways of working by reviewing internal capability, resource utilization, cost efficiency, and collaborative platform that can be used to drive the operational efficiencies, reduce costs, and eventually help you to transform your operation.

We will cover the capabilities of transforming your business in Chapter 2 and discuss the power of the Microsoft platform in Chapter 3. Digital transformation cannot happen overnight. We need to transform the mindset of how we are currently doing business, people who are key to the business, and how we can prepare the program for digital transformation. We will cover this in Chapters 4 and 5. We will dive deeply into organizational change management for Microsoft Dynamics 365 and DX in Chapter 6.

Digital transformation involves using digital technologies to shape the process and to become more efficient and/or effective, and to transform the services into something significantly better. We will emphasize the fundamentals of executing a successful Dynamics 365 project in Chapter 7.

Some of the challenges will require a revolution in skills, and while your business is not running at full capacity (due to the lockdown), you have the opportunity to redeploy some of your team members. This does not need to be deeply technical (you can hire the technical power) but think about those who can work across different departments or business units. You have probably already witnessed this over the past few months where some of your talents stepped up and made things happen under the new circumstances. Giving them an opportunity to be a part of a new direction for your organization will make a world of difference for most millennials and will help you to attract and retain staff. In your new digital culture, roles will become more flexible. Some of the roles will be more permanent in order to provide structure and technical guidance, but your new digital culture with a continuous flow of initiatives will create new roles that evolve with its needs and pace. We will focus on key roles of people in the digital transformation and how we can empower them in Chapter 8.

The Microsoft Dynamics 365 platform offers powerful tools like Workflow, Power Platform, Cloud and Cloud automation tools, all of which help to automate time-consuming tasks. The team can also utilize robust Internet of Things (IoT), artificial intelligence (AI), and machine learning functionality best on internal teams’ capability and a vision for expansion on team capability by including some specific skills such as:

 Software engineers, cloud computing specialists, and product managers remain key roles for companies seeking to roll out new products and services. DevOps leaders galvanize software development by merging development with operations, enabling companies to continuously iterate software to speed delivery.

 Data scientists and data architects are also in high demand, as companies seek to glean insights out of vast troves of data, and transformations lean increasingly on machine learning and artificial intelligence.

 In addition, IT departments supporting business-wide transformations also require UX designers, digital trainers, writers, conversational brand strategists, forensic analysts, ethics compliance managers, and digital and workplace technology managers.

It is evident that businesses and leaders need to accelerate digital transformation to survive and thrive in the current economic situations. The key questions that keep the leaders and businesses thinking are where to start, who are the key stakeholders, and how to get their buy-in for the necessary support and budgets?

Writing a business case for digital transformation is an exciting and challenging task; specifically, if it is your first one, it is an opportunity and will enlighten you with the great depth at the start, which helps in planning and success of the transformation.

The critical question you need to ask is: What business outcomes do you want for your customers?

As customer expectations continue to shift, it is important to have the C-suite aligned and CXOs sponsor and champion the digital transformation innovation. To make the sponsorship work, CXOs need to have a strategy, focus, planning, tangible commitments, and a communications strategy to drive impact within the organization. Some companies like Honeywell⁹ have taken it a step further and now call their employees Future Shapers. “Future Shapers are dreamers and doers.” As Ken Stacherski, Honeywell's VP Enterprise Transformation, shared, the company's internal motto is “The future is what we make it.” With those words in mind, Future Shapers are transforming Honeywell inside and outside for their customers. The business case will help drive the benefits and outcomes from the D365 implementation and shape the conversation on what post going live looks like. We will bring your attention to this in Chapter 9. Digital transformation by implementing Dynamics 365 is not a one-off project; it needs to be continuously nurtured and improved as the organization reaches new maturity. This will be covered in Chapter 10. We have included two appendix chapters that cover FastTrack with Dynamics 365 and key tools that are being used with Dynamics 365 to ensure a successful implementation for an organization.

We will also look at the case study of various businesses in three different sections and will bring you their experiences on leading their digital transformation with Dynamics 365, key decisions made during the journey, and their key achievements and outcomes from their digital transformation implementation.

Microsoft Dynamics 365 brings data together in the business, from different landscapes and ecosystems of the business. This is where insights surface from that data, and it is the vehicle used to translate that insight into action.