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Engaging your customers is more important than ever before. To engage with customers in the way they need means empowering organizations to act on insights across the entire journey, build lifelong relationships, and create trustworthy selling and service experiences that are consistent, personalized, and always on.

Microsoft business applications are a complete set of intelligent modules that support the business processes of an organization. Microsoft Dynamics 365 is built on the Microsoft Power Platform, which is constantly evolving. A great example of a successful project implemented using the power of Dynamics 365 applications and Power Platform is shown here:

Michel (Miki) Tabakovic, Country Sales Manager, IKEA Sweden

“D365 and Power Platform gave us a platform for a better experience both for customers and co-workers at IKEA Sweden, giving us the possibility to be part of the total customer journey. We have reduced manual work with the use of the Power Platform. With D365 MVP up and running, we manage to capture a lot of customer insight on behavior and user journey. Now we can ensure that customers feel that IKEA Sweden sees me and for the co-workers that we see the customer. That is a prerequisite to secure a long-term partnership between IKEA and the customer. It allows us to adapt between digital and physical meeting when all depended on the needs of the customer.”

Microsoft Dynamics 365 offers analysis through built-in dashboards, reports, and views, and also allows the extension through Power BI and other reporting tools. You can tailor the platform to your company needs as Power Platform allows users to extend Microsoft Dynamics 365 and Azure. You can build your applications and share your data across modules easily, and at the same time take advantage of artificial intelligence and advanced analytics built-in features.

Microsoft Dynamics 365 business applications provide value and impact to organizations through:

 Engage customers: improve customer engagement, collect valuable information, personalize your customer journey and experience

 Improve business processes for sales, marketing, customer service, inventory management, supply chain management, purchases, manufacturing, retail, and more

 Optimize operations, reduce costs, and increment your efficiency

 Data integration for all modules

 Channel integration

 Smart actions through built-in Artificial Intelligence scenarios

 Flexible, easy to scale, and adapts to changes

 Easy to adopt, supports innovation, and accelerates digital transformation

 Empower employees: engage and attract the best talent and provide your people with modern tools

 Transform products and services: support innovation, providing data to detect new market opportunities

Integrating your business data from Microsoft Dynamics 365 with Power BI, you can have a profound analysis of trends, strengths, and weaknesses of your business. This enables you to produce products, predict an efficient pipeline conversion rate, set personalized offers and sales promotions, and enable a better decision-making process for your sales, business, and operation. We know the importance of data and in today's conditions we are leveraging the intelligence of data to make informed business decisions.