Читать книгу Building a Digital Future - Lipi Sarkar - Страница 27

 Transformation is not a project. It is a quest for continuous improvement to survive and thrive.

 Think customer as the center of digital transformation.

 Plan for your digital transformation in all areas—business model, customer experience, tech ecosystem, and the operations.

 Build a problem-solving culture and experimentation should be at the core of it.

 People build the culture, and for successful transformation, culture transformation is the key.

 Key components for a business case are Scope, Decision Framework, Roadmap, Milestones, and Benefits.

 Internal and external customers are equally critical for the transformation.

“Once something is a passion, the motivation is there.”

—Michael Schumacher