Читать книгу Building a Digital Future - Lipi Sarkar - Страница 26

In this chapter, we have introduced the concept of Digital Transformation and how every digital transformation revolves around the customer, who is at the heart of the transformation. COVID-19 has accelerated the digital transformation in many organizations and reprioritized the case for change. Microsoft Dynamics 365 technology is instrumental in the digital transformation of many organizations and aided the acceleration that we will look at closely in the later chapters and in our case study sections.