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Managing Chaos

Digital Governance by Design

By Lisa Welchman

Rosenfeld Media, LLC

457 Third Street, #4R

Brooklyn, New York

11215 USA

On the Web: www.rosenfeldmedia.com

Please send errors to: errata@rosenfeldmedia.com

Publisher: Louis Rosenfeld

Managing Editor: Marta Justak

Interior Layout Tech: Danielle Foster

Cover Design: The Heads of State

Interior Line Art: Michael Tanamachi

Indexer: Sharon Hilgenberg

Proofreader: Kezia Endsley

©2015 Rosenfeld Media, LLC

All Rights Reserved

ISBN: 1-933820-88-8

ISBN-13: 978-1-933820-88-0

LCCN: 2014956861

Printed and bound in the United States of America