Читать книгу Manage to Engage - Pamela Hackett - Страница 2
ОглавлениеTable of Contents
1 Cover
5 Introduction The Times, They Are a-Changin’ Changing Your Advantage Great Things Happen at the Intersection of People and Technology Flat as a Pancake – Not Yet But What if They Could? People Are (Still) the Future of Business A Moment Can Become a Movement But Does It Have to Be This Way? What Will Our Legacy Be? Is It Culpability or Capability? Engagement, the Quiet Revolution, the Needed Movement How to Engage with This Book
6 CHAPTER 1: People Matter: We Need a Healthier Way of Working No Connections in Range Seeing People as Value and Valuable We Need a New Scorecard That Drives Results Work: A Four-Letter Word Soul-Destroying Survey Findings The Problem with Organizations Is O-r-g-a-n-i-z-a-t-i-o-n I Love Being Managed! Not Volunteerism: The New Competitive Advantage Clean and Meaningful, Not Lean and Mean If the Pants Fit, Wear Them Fit and Healthy – The Human Competitive Edge The Chariots Are on Fire Good, Better, Best, Never Let It Rest… The Workplace Scorecard – Scoring the Top, from the Bottom Up Engage, Enable, Energize. What Does MI-9 Feel Like to People at Work? Fueling Your Fitness Program
7 CHAPTER 2: The Ice Age: It's Alive and Well at Work A Few Bad Apples… The Freezing of the Global Workforce A World on the Run Navigating the Perfect Storm Skill Up or Sink A Breath of Fresh Air Second Acts I'm Gonna Make You a Star Don't Forget to Look at Yourself So How Do We Break the Cycle? Start with Common Complaints That Undermine Employee Confidence Bad News Sells We're All Looking for Value People Are a Product of You The Boss Is Dead, Long Live the Boss Value Is as Value Does The Way We've Been Managing Hasn't Managed to Engage Coming to a Workplace Near You: The Biggest Change Project Ever Connecting with Generation C
8 CHAPTER 3: Manage to Engage: Building Street Cred Beware Flying Monkeys! Volunteering to Do More Engagement Kicks in When Flying Monkeys Are Kicked Out Engage Yourself Go HeadsUp A Total Ecosystem Approach
9 CHAPTER 4: Fair Trade: An “F” You Should Be Proud Of Fair Is as Fair Does Aussie Rules Fairest of Them All – Give the Gift of Time Fair Trade in Action: Eight Active Management Behaviors Under New Management Applying Fair Trade: What Color Is Your Day? Cut the Passion Police and Create Advantage Rate your own engagement
10 CHAPTER 5: A Common Cause: Collecting Volunteers to Create a Movement Causes Count Reclaiming Our Sense of Purpose Volunteering Your Passion Users Don't Adopt, People Do Starting from Scratch There Is No Cause Too Small
11 CHAPTER 6: Cleaning Up Your Workplace Engaging in Cash, Cost, and Growth Lean Isn't Always Clean Humanize. Optimize. Digitize. Healthy and Fit. Step One in the Cleanup: Figure Out What Cheeses People Off The Hairdryer, the Hotel, and the Bad-Hair Day Recognizing the Signs From Walk-the-Floor to Walkabout From Process Mapping to Aerial Mapping Why Is Aerial Mapping So Essential? If You Must Focus on Cost, Study These Numbers
12 CHAPTER 7: Out Your Doubt and Boost Confidence Business Is Consuming Our Confidence I Have Confidence in Confidence Alone Doubt Is Not Resistance Turn the Lights On Accelerate Confidence Building One Word: When Less Is More
13 CHAPTER 8: Building Connections: Can You Hear Me? You're the Best Thing about Me Playing Push-Me-Pull-Me Don't Break the Connection Core Principles for Improving Connectivity I'm a Change Junkie – Get Me Out of Here! Time Is Precious – Use It Well If You Want to Understand, Listen One Foot in the Present and One Foot in the Future Soul-Searching, a Change Is Gonna Come Oh, and Don't Forget to Be Human!
14 CHAPTER 9: The Strength in Numbers Is Collaboration A Person Is a Person through Other People Think Big Make Your Mark An Opportunity Shared Is an Opportunity Doubled Supersize Me Beyond Borders Preparing the Way for Collaboration Curators of Curiosity Collaboration Takes Energy Collaboration 4.0 Diversity – It's about Collaboration, Not Just Race and Gender
15 CHAPTER 10: Building Community: 1 + 1 = 3 Communities' Role in Riding Out Bad Times Community Is King Community Is a Unique Selling Proposition for Employers
16 CHAPTER 11: Growing Capability: We Yearn to Learn Apply Learning Liberally Coaching Is Another C Supply Floaties Somewhere over the Rainbow How Are You Developing Your People? Sometimes It's Just about the Company We Keep Test Your Capability to Build Capability Future-Proofing the Business
17 CHAPTER 12: Freedom: The Great Facilitator Freedom Comes from Being Empowered Above All, Trust People
18 CHAPTER 13: Making a Difference: Engage. Enable. Energize. Monetizing Effort: Creating a New Currency with MI-9 Engagement: The Future of Business Is Still People The Past Will Never Again Predict the Future
19 Conclusion So How Engaged Should Your Organization or Team Be? Managing and Leading
22 Index
List of Illustrations
1 Chapter 4FIGURE 4.1 Eight Active Management Behaviors.FIGURE 4.2 Eight Active Team Member Behaviors.
Pages
1 iii
2 iv
3 v
4 ix
5 x
6 xi
7 xii
8 xiii
9 xiv
10 xv
11 xvi
12 xvii
13 xviii
14 xix
15 xx
16 xxi
17 xxii
18 xxiii
19 1
20 2
21 3
22 4
23 5
24 6
25 7
26 8
27 9
28 10
29 11
30 12
31 13
32 14
33 15
34 16
35 17
36 18
37 19
38 20
39 21
40 22
41 23
42 24
43 25
44 26
45 27
46 28
47 29
48 30
49 31
50 32
51 33
52 34
53 35
54 36
55 37
56 38
57 39
58 40
59 41
60 43
61 44
62 45
63 46
64 47
65 48
66 49
67 50
68 51
69 52
70 53
71 54
72 55
73 56
74 57
75 58
76 59
77 60
78 61
79 62
80 63
81 64
82 65
83 66
84 67
85 68
86 69
87 70
88 71
89 72
90 73
91 74
92 75
93 76
94 77
95 78
96 79
97 80
98 81
99 82
100 83
101 84
102 85
103 86
104 87
105 88
106 89
107 90
108 91
109 92
110 93
111 94
112 95
113 97
114 98
115 99
116 100
117 101
118 102
119 103
120 104
121 105
122 106
123 107
124 108
125 109
126 110
127 111
128 112
129 113
130 114
131 115
132 116
133 117
134 118
135 119
136 121
137 122
138 123
139 124
140 125
141 126
142 127
143 128
144 129
145 130
146 131
147 132
148 133
149 134
150 135
151 136
152 137
153 138
154 139
155 140
156 141
157 142
158 143
159 144
160 145
161 146
162 147
163 148
164 149
165 150
166 151
167 152
168 153
169 154
170 155
171 157
172 158
173 159
174 160
175 161
176 162
177 163
178 164
179 165
180 166
181 167
182 168
183 169
184 170
185 171
186 172
187 173
188 175
189 176
190 177
191 178
192 179
193 180
194 181
195 182
196 183
197 184
198 185
199 186
200 187
201 188
202 189
203 190
204 191
205 192
206 193
207 194
208 195
209 196
210 197
211 199
212 200
213 201
214 202
215 203
216 204
217 205
218 206
219 207
220 208
221 209
222 210
223 211
224 212
225 213
226 214
227 215
228 216
229 217
230 219
231 221
232 222
233 223
234 224
235 225
236 226
237 227
238 228
239 229
240 230
241 231
242 232
