Читать книгу Connected Planning - Ron Dimon - Страница 15

Making sure customers are attracted to your company and products and then retained for maximum lifetime value is one of the goals of most organizations. Connected Planning can help ensure that this happens by:

 Showing if there's a correlation between customer satisfaction levels and customer support staffing

 Analyzing customer satisfaction scores by product and product lifecycle over time, showing root causes for declines in product satisfaction

 Tracking a plan to improve Net Promoter Score by department