Читать книгу The Interpersonal Communication Playbook - Teri Kwal Gamble - Страница 46

During face-to-face or online interactions, we emit two kinds of messages: discrete, verbal symbols (i.e., words) and continuous, nonverbal cues. According to Watzlawick, Beavin, and Jackson, the content of a message is more apt to be carried via the verbal system, whereas the relationship level of the message is typically carried via the nonverbal system. Although we can usually control what we say or write, it is much more difficult to control the nonverbal cues we emit. Thus, we may not speak angry words, but our face may betray our rage. As a result, it is easy to lie with words but hard to produce behavior that supports the lie. Nonverbal behavior often gives us away.